The key lesson is simple: do not install a travel eSIM just to "test" it if your trip is uncertain.
The policy in plain English
| Plan status | What Nomad's policy says |
|---|---|
| Uninstalled or unactivated | Fully refundable, with request within 30 days |
| Activated | Full refund not guaranteed; possible partial refund only with limited usage and verified service failure |
| Single-use eSIM removed before request | Nomad says it cannot refund or reassign it |
| Discount-code purchase installed/activated | Non-refundable |
| Thailand 50GB/10-day or Unlimited | Has specific product-page policy terms |
Nomad asks customers to contact support through website or app chat. Send the order number, purchase email, device model, destination, error screenshots and the steps you tried.
How to protect yourself before purchase
- Check device compatibility and carrier unlock first.
- Confirm country coverage, data and validity.
- Save the plan details and order email.
- Install only in the plan's recommended window.
- For special Thailand plans, install after arrival.
ESIMDUDE15 is helpful at checkout on eligible plans, but it changes the risk picture: Nomad's policy says a discounted purchase is non-refundable once installed or activated. Treat the code as a saving, not a reason to buy early.
Buying with firm dates? Use ESIMDUDE15 for 15% off eligible plans.
If Nomad cannot connect
Do the simple settings checks before asking for a refund: choose Nomad for mobile data, enable roaming, disable automatic data switching, toggle airplane mode, restart and use Nomad's APN/network instructions. Keep the eSIM installed unless support tells you otherwise. A deleted single-use eSIM is much harder to assess. See the full checklist in Nomad eSIM not working.
FAQ
Can I cancel Nomad after buying?
Nomad says an uninstalled/unactivated eSIM is fully refundable if requested within 30 days. Contact live chat with order details.
Can I get a refund after activation?
Not automatically. The policy allows possible partial refunds only where usage is limited and a verified network/technical failure prevented service.
Does a promo code affect refunds?
Yes. Nomad says a purchase using a discount code becomes non-refundable once installed or activated.
Bottom line
Buy when dates are firm, keep the eSIM uninstalled until the right window, and document a real technical issue before escalation. That is the cleanest path to a fair outcome.
Checked against Nomad's official refund policy, support page and activation troubleshooting on 19 July 2026.